Technical Support

We hope you will find Fireloom easy to use.
Some common questions are listed below. If you can’t find the answer you need, please send us a message.

Yes.
It's free forever - but use it or lose it see below.
- Up to 100 users.
- Up to 100 courses.
- You cannot resell access.
- Use it or lose it - if no one logs into your account for an extended period we will suspend and then delete your account.
- You can see the full Ts and Cs on sign up.
Training Post is our flagship LMS platform. It is designed for clients who need to sell access to LMS across multiple portals. Fireloom is in fact just one of many systems powered by Training Post. By using our own software as our clients would we can understand their needs and improve the software. Interested in a similar solution? Please visit Training Post.
If no one logs into your account for an extended period (over 60 days) we will email you a warning and then eventually, delete your account. We will email you before doing so, if anyone in your organisation logs in before we delete the account we will reset the counter.
The system ships pristine and empty to begin. You can upload your own content.
If you need someone to make you some courses… then reach out to canstudios.com we’re experts.
Absolutely not, please check our privacy policy. We have no interest in making money from selling user data.

SCORM (Sharable Content Object Reference Model) is a set of technical standards for eLearning software. These standards help software to be written so that it communicates effectively between the authoring tool, where eLearning content is built and where that content is made available to learners with an LMS (Learning Management System). SCORM 1.2 is one of the most commonly used versions for exporting course content. This is also the version we recommend for Fireloom. There are lots of tools to create eLearning content. We recommend the Adapt Authoring Tool.
You can build courses from SCORM (see above), PDF, embedded content, or learner tasks (where learners can upload a task for sign off).
Sure, why not… as long as you are on the paid plan. Though we do need it to be a domain that is not used for anything else. E.g. Our portals run from fireloom.com but our marketing runs on fireloomlms.com Please get in touch if you want us to sort this out for you.

Please ask your question below, and we’ll add it to our FAQ.

Telephone support is available to on paid plans weekdays from 9 am - 5 pm GMT